Last Updated: 9/27/2025

Third Street Counseling (“we,” “our,” or “us”) respects your privacy. This Privacy Policy explains how we collect, use, and protect your information when you use our services, website, or SMS communications.

No mobile information will be shared with third parties/affiliates for marketing/promotional purposes. Information sharing to subcontractors in support services, such as customer service is permitted. All other use case categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.

1. Information We Collect

We may collect the following types of information:

Personal Information: Name, email, phone number, and billing details.

Health Information: Information you choose to share with your counselor.

Technical Information: IP address, browser type, and site usage data.

SMS Data: Your phone number, message content, and delivery information.

2. How We Use Your Information

We use your information to:

Provide counseling services.

Schedule and confirm appointments.

Send SMS reminders and updates.

Process payments.

Improve our services.

Comply with legal or regulatory requirements.

3. SMS/Text Messaging

By providing your mobile number, you agree to receive SMS messages from us.

Purpose: Appointment reminders, service updates, and occasional announcements.

Frequency: Message frequency varies.

Cost: Message and data rates may apply.

Opt-Out: Reply STOP at any time to cancel.

Help: Reply HELP for help or contact us at +1 (949) 775-3735.

We will never sell or share your mobile number with third parties for marketing purposes.

4. Sharing of Information

We do not sell your information. We may share limited information only with:

Service Providers: Companies that help us process payments or manage communications.

Legal Authorities: If required by law, regulation, or court order.

5. Data Security

We use reasonable safeguards to protect your personal information. However, no system is 100% secure, and we cannot guarantee complete security.

6. Your Rights

You have the right to:

Access, update, or correct your information.

Request deletion of your personal data, subject to legal requirements.

Opt out of SMS at any time.

7. Children’s Privacy

Our services are intended for individuals 18 and older. We do not knowingly collect information from children under 18.

8. Updates to This Policy

We may update this Privacy Policy from time to time. Updates will be posted with a “Last Updated” date. Continued use of our services means you accept the updated policy.

9. Contact Us

If you have questions about this Privacy Policy, please contact:

Third Street Counseling
333 3rd Street Suite 3

Laguna Beach, CA
(949) 775-3735
[email protected]